Returns & Refund Policy

You can return unused items in their original condition and packaging within 30 days of delivery for a refund of the item price. Please contact us first at support@sheshecre.shop to start a return. Return shipping for change-of-mind returns is the customer’s responsibility unless the item is faulty or incorrect.

Our pieces are handmade in small batches, so natural texture, small marks and gentle colour variation are expected and are part of the charm — they are not defects and are not grounds for a fault-based refund. Photographs are indicative of style and finish.

For safety and hygiene, opened or used candles and opened craft consumables (such as wool roving, cord or other materials once unsealed) cannot be returned unless faulty. Unopened items in resalable condition may be returned within the 30-day window.

Personalised-name pieces are made to your order and cannot be returned for change of mind. We will of course put right any error on our part or a genuine fault.

If an item arrives faulty, damaged or not as ordered, tell us within 14 days of delivery with a photo and we will arrange a replacement or full refund, including any return postage. This does not affect your statutory rights under the consumer law of England and Wales.

Approved refunds are made to your original payment method via Stripe, usually within 5–10 business days of us receiving the return or agreeing the refund. We do not issue store credit in place of a refund you are entitled to.

You can cancel membership at any time; your perks continue until the end of the current billing period and the plan does not renew after that. We do not refund part-used periods except where required by law. Any quarterly kit already dispatched under Maker+ is not refundable once shipped.

If you paid by card and believe there is a problem, please contact us first so we can help quickly. Card disputes are handled through our payment processor’s standard process. See our Shipping & Delivery policy for delivery timescales and lost-parcel handling.